Downers Grove, IL – Community Service Officer Supervisor

The Village is accepting applications to fill a Community Service Officer Supervisor position in the Police Department. This role oversees and coordinates the Community Service Officers. In addition, the CSO Supervisor will prepare and provide reports and information related to parking operations, issues, and concerns as needed. This position also responds to calls for service to assist the general public. A successful candidate will have excellent communication and interpersonal skills, strong knowledge of police policies and procedures, and the ability to coordinate personnel and community services effectively.

• Supervises and coordinates the daily work of the Community Service Officers
• Manages and directs the contracted towing services program
• Responds to calls for service and completes incident reports on non-criminal and criminal incidents with no offender information
• Assists with interviewing, hiring, and evaluating the performance of the Community Service Officers.
• Assists with planning, developing, and implementing new policies and procedures.
• Assists with the development of department goals and objectives
• Prepares administrative/informational reports
• Maintains training manuals for the Community Service Officers
• Responds to routine inquiries or complaints from residents regarding parking tickets, investigates areas of concern, and recommends appropriate actions.
• Assists with crossing guard duties
• Maintains a working knowledge of various police databases
• Other duties as assigned

• Knowledge of police policy and procedures
• High level of interpersonal skills
• Excellent communication skills, both oral and written
• Excellent customer service skills

High school diploma or GED, with at least five years of police administrative experience. Any combination of education and experience that provides the required knowledge, skills, and abilities.

Valid Illinois Driver’s License and a satisfactory driving record. Certifications required after hire:
First Aid, CPR/AED, Child Safety Technician, LEADS

The full salary range for the exempt position is $71,553 – $98,385, with a maximum starting salary of $85,863, depending on qualifications. The Village provides an excellent benefits package, including health, dental, vision, and life insurance, as well as participation in the Illinois Municipal Retirement Fund (IMRF). Review the Benefits Summary for additional details.

The Village of Downers Grove is an Equal Opportunity Employer (EOE).