Patient Care Coordinator-Downers Grove, IL

Job Title

Hearing Care Coordinator (HCC)

Downers Grove, IL 60515

$18.00 – $20.00 an hour + Sales Incentive Program

Monday – Friday 8:30am – 5:00pm

• Medical, Dental, Vision Coverage
• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for scheduling hearing tests, consultations, and weekly evaluations
• Collect patient intake forms and maintain patient files/notes
• Schedule and confirm patient appointments
• Complete benefit checks and authorization for patient insurance
• Provide first level support to patients: answer questions, check patients in/out, and collect and process payments
• Process repairs under the supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and patient support
• Process patient orders, receive all orders, verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least one community outreach event per month

• High School Diploma or equivalent
• Associates degree, preferred

• Prior experience/knowledge with hearing aids is a plus

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.