Technical Support Engineer - L2

Technical Support Engineer - L2

Location:

Bengaluru, IN

Work Arrangement:
Hybrid

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments:
Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."

Additional information is available at

Exp: 10- 15 Years

Roles and Responsibility:

• Hiring and Training:
  Recruit, onboarding , and provide comprehensive training for support staff.
• Performance Management:
  Set performance goals, monitor individual and team performance, and provide coaching and feedback.
• Employee Development:
  Motivate and mentor team members to foster a high-performing and skilled support.
• Scheduling and Resources:
  Manage staff scheduling and resources and arive at Shift schedule.
• Oversee Daily Operations:
  Ensure the efficient and timely handling of customer inquiries and issues.
• Customer Satisfaction:
  Implement strategies to improve and ensure high-quality support services, enhancing the overall customer experience.

Must Have

Skills:

• Extensive knowledge of serialization at all levels (L1 thorough L4 and supply chain)
• Extensive knowledge of vision inspections on packaging lines.
• Candidate with Line provisioning knowledge is preferred.