SUPERVISOR, IT

SUPERVISOR, IT at GI Alliance

Serve as the lead person by providing direction and support to the IT Technicians. Increase employee productivity by providing operations support for the IT infrastructure and leveraging IT resources.

• Lead and provide daily guidance and direction to team; primarily IT Technicians.
• Train and motivate team by providing detailed documentation, checklists, and coaching as required.
• Ensure help desk tickets are being completed in accordance with IT SOP.
• Provide backup coverage for System Administrator.
• Ensure users receive support to resolve issues and provide solutions to repetitive issues.
• Ensure adequate staffing during business hours and schedule IT technicians for on-call coverage.
• Provide employee feedback to supervisor on employee performance issues.
• Attend management meetings, when requested.
• Provide training for new IT Technicians.
• Serve as the main contact for any escalated IT issues.
• Monitor and inspect system equipment and make recommendations and suggestions for improvement if necessary.
• Other duties as assigned.

• Diploma from college or vocational school; or equivalence of education and work experience.
• Pursuit of certification at the systems administration level from the following:
  • Microsoft
  • VMware

Four (4) + years providing hardware and software technical support.

• Excellent people skills.
• Experience with security, virtualization, storage software and hardware products.
• Experience supporting or troubleshooting in an IT environment (server, application, or infrastructure).
• Solid understanding of Windows Server Products, Unix, and Linux operating systems.
• Proven ability to diagnose, resolve, and document technical support issues.
• Strong written and verbal communication skills.
• Positive, customer-centric approach.
• Working experience in systems administration or internal IT support.
• Ability to travel to office locations.
• Must have valid driver’s license and auto insurance; own transportation.

• Self-managed or need little supervision.
• Persistence in staying on task to solve technical problems.
• Flexibility and initiative.
• Accountability for own schedule and reporting on activities.