Senior Manager of Systems, End User Compute & Mobility

Overview

The Senior Manager of Systems, End User Compute & Mobility at Cooper’s Hawk leads a team responsible for the health, performance, and lifecycle of our compute environments—including restaurant systems, cloud platforms, corporate servers, end-user technology, and mobile devices. This role enables hospitality excellence through scalable, secure, and guest-centric technology solutions. You will drive strategy and execution across restaurant infrastructure, corporate systems, end-user devices, and mobility platforms while supporting innovation and efficiency across almost 70 locations and our Restaurant Support Center.

The business operates seven days a week nationally, and flexibility in working hours is required as needed to restore production services.

What You’ll Do:

• Manage on-premises and cloud-based compute environments (primarily Azure) across corporate and restaurant systems.
• Oversee Microsoft Active Directory, Windows Server, patching compliance, file systems, backups, and identity platforms.
• Ensure system reliability, performance, and scalability to support Cooper’s Hawk’s rapid growth.
• Partner with Field Services for seamless deployment and management of restaurant back-office systems.

• Own lifecycle and uptime of restaurant technologies including POS (Simphony), KDS, BOH servers, and local infrastructure.
• Support technology provisioning and execution for new restaurant openings (NRO), retrofits, and remodels.
• Drive observability, remote management, and issue resolution across all locations.

• Lead strategy for endpoint management across desktops, laptops, tablets, and mobile devices (iOS/Android).
• Administer and evolve solutions like Microsoft Intune, JAMF, or other MDM/EMM platforms for device compliance and security.
• Standardize image deployment, user profiles, software packaging, and support documentation.
• Manage EUC lifecycle—from procurement and provisioning to repair, refresh, and disposal.

• Develop SLAs and escalation workflows with Tier 1 and Tier 2 support teams.
• Define and monitor KPIs for support performance, patching, system availability, and user satisfaction.
• Ensure business-hours and holiday coverage plans are in place for critical technology systems.

• Lead a team of engineers and specialists focused on system uptime, supportability, and innovation.
• Develop people through coaching, cross-training, and a strong service mindset.
• Manage vendor relationships and RFP processes for mobility, hardware, and managed services.
• Collaborate with restaurant leadership, service desk, security, and other internal partners.

Required:

• 8+ years of experience in systems and infrastructure roles, with at least 3 years in a management role
• 5+ years of deep experience with Microsoft technologies (Windows Server, Azure AD, M365, Intune/SCCM)
• Proven success in supporting distributed environments within the restaurant industry
• Strong understanding of MDM/EMM tools, mobile platforms, and EUC standards
• Experience with cloud infrastructure, backup solutions, monitoring tools, and endpoint hardening

Preferred:

• Familiarity with restaurant POS/KDS platforms (Oracle Simphony preferred)
• Understanding of ITIL-based processes, asset lifecycle management, and compliance reporting
• Experience supporting NRO processes and restaurant field operations
• Industry certifications (AZ-104, MDM certifications, ITIL Foundation, etc.)
• Experience in multi-unit environments (retail + restaurant) is a plus

• A passion for service-driven technology that enhances the guest and team member experience
• A collaborative mindset with ability to partner across departments and field teams
• A process-oriented approach with strong execution, documentation, and follow-through
• A commitment to continuous improvement
  , team leadership
  , and hospitality excellence

Compensation Range: $120,000-$150,000 + bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and…