2nd Shift Help Desk Support

Sentinel Technologies is seeking a customer-focused 2nd Shift Help Desk Support Technician to provide remote technical support and issue resolution for a diverse client base. This role is responsible for troubleshooting end-user hardware, software, operating systems, mobile devices, and cloud-based technology issues while delivering exceptional customer service. The ideal candidate will have experience supporting both Windows and Apple environments, managing Service Now tickets, and working independently in a fast-paced Managed Services environment.

This position requires strong technical troubleshooting skills, excellent communication, and the ability to efficiently manage multiple priorities while maintaining high levels of customer satisfaction and operational effectiveness.

This position is a direct hire full-time role with Sentinel. Hours are Monday-Friday 3:30pm-12:00AM. There is 4-6 weeks of training which will be conducted during first shift hours of 8:30am-5pm.

• 1-3+ years of Help Desk, Service Desk, or Technical Support experience, preferably within an MSP environment.
• Strong troubleshooting experience supporting Windows 10/11, Active Directory, Entra  (Azure AD), DNS, and DHCP.
• Hands-on experience supporting macOS (iMacs and Mac Books), Apple iOS, and Android devices.
• Experience with Mobile Device Management (MDM), Multi-Factor Authentication (MFA), and endpoint deployment technologies including Intune, Autopilot, and SCCM.
• Knowledge of workstation and server patch management, endpoint security, and remote support best practices.
• Experience using ITSM and remote support tools such as Service Now, Kaseya, JAMF, Microsoft Teams, Webex, or similar platforms.
• Strong written and verbal communication skills with exceptional attention to detail and documentation accuracy.
• Ability to manage multiple priorities, work independently, and provide excellent customer service in a fast-paced environment.
• Demonstrated ability to learn new technologies quickly, adapt to changing client environments, and effectively collaborate across teams.
• Valid driver's license, reliable transportation, proof of insurance, and ability to lift up to 75 lbs. independently (150 lbs. with assistance).
• Legally authorized to work in the United States without sponsorship.
• Microsoft, Azure, or CompTIA certifications (A+, Network+, Security+, AZ-900, AZ-104, MD-102, MS-102, etc.) and bilingual Spanish skills are highly preferred.
• Legally authorized to work in the US without sponsorship
• Must demnstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation:

$55,000-$65,0000 a year.

What you get:

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including:
Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982,…