IT Service Desk Leader — Ops, Hybrid
Listed on 2026-10-06
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IT/Tech
IT Support, IT Project Manager, Systems Administrator, HelpDesk/Support
Duly Health and Care in Downers Grove, IL, seeks an IT Manager - Support Services to lead the service desk, set strategy, and ensure 24/7 readiness across sites. The role blends hands-on incident response with strategic leadership to improve service delivery.
The ideal candidate has a Bachelor's in IT or CS, 5+ years managing a multi-site 24/7 IT support operation, ITIL/ITSM expertise, and strong cross-functional collaboration. The position is hybrid with onsite work three days per week.
The following role is for a IT Service Desk Leader — 24/7 Ops, Hybrid with Duly Health and Care.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Downers Grove, IL, United States.
This opportunity is part of our work in IT & Technology.
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