Analyst II - Corporate Solutions

At Duly Health and Care , you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The Systems Analyst II is a generalist role within the Corporate Solutions team, responsible for the build, test, implementation, and maintenance of business systems that support the enterprise. This position supports a broad portfolio of applications and infrastructure outside of the core clinical EHR, including document and content management, print/fax/scan platforms, physical security and door-access systems, e-signature (Docu Sign), Microsoft Dynamics 365, digital signage, marketing automation, and CRM applications.

The role also contributes to interfaces between these systems and other enterprise platforms, and is involved with SQL Server infrastructure from a planning perspective as well as basic database administration.

• Planning, development, and support for enterprise applications such as document/content management, print/fax/scan platforms, Docu Sign, D365, digital signage, marketing automation, and CRM systems
• Building and maintaining interfaces between these systems and other enterprise platforms
• Provide training and coaching to other members of the IT department (including Analysts I and II)
• Identifying, analyzing, escalating, and resolving critical initiative risks and issues
• Defining and communicating project standards and guidelines around the applications and workflows

• Participating in implementing technical infrastructure, including networks, platforms, servers, door/security systems, enterprise enabling, application enabling, security, and operations management
• Documenting system requirements, release notes, test plans, training documentation, etc. as required by our project delivery methodology

• Working with end-users to help them understand defined workflows and system functionality
• Working with end-users and other team members to identify when new workflows or functionality is required to meet their individual needs
• Coordinating with other support and technical teams within the organization (e.g., compliance, facilities/security, marketing)
• Ensuring that every business customer who approaches IT has a positive experience
• Focusing on continuous improvement within the IT department
• All other duties as assigned

• Bachelor’s degree or 6 years of related experience, or an equivalent combination of education and…