Elite Network Engineer

Summary The Elite Network Engineer is responsible for designing, deploying, managing, and troubleshooting complex network infrastructures across a diverse portfolio of business clients. The position requires multi-tenant engineering expertise, rapid problem-solving skills across varied environments, and exceptional client-facing communication. The Elite Network Engineer serves as a technical escalation point, drive network architecture projects, and ensure high availability and security for our client base.

• Designs, configures, and deploy sscalable LAN, WAN, WLAN, and cloud-network architectures tailored to individual client needs.
• Supports, monitors, and optimizes diverse client networks across various vendor ecosystems (Cisco, Meraki, Fortinet, Aruba, Palo Alto, etc.).
• Acts as a Tier 2/3 technical escalation point for complex network outages, routing issues, performance bottlenecks, and security events.
• Utilizes RMM (Remote Monitoring and Management), PSA (Professional Services Automation), and network documentation tools to maintain visibility, track SLAs, and automate routine operational tasks.
• Conducts network discovery assessments for prospective and new MSP clients, documents existing topologies, identify security/operational risks, and creates remediation roadmaps.
• Communicates technical concepts clearly to technical and non-technical client stakeholders. Interfaces with ISPs and hardware vendors to resolve service issues and manage RMA processes.
• Implements and enforces network security best practices, including firewall policy configuration, VPNs (IPsec/SSL), micro-segmentation, zero-trust network access (ZTNA), and compliance standards (e.g., SOC 2, HIPAA, PCI-DSS).
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

This role does not have supervisory responsibilities.

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in cybersecurity, information technology, business, or a related field, or an equivalent combination of education and relevant experience.

• 4+ years of hands-on experience in a Network Engineer role, with at least 2+ years working within a Managed Services Provider (MSP) or multi-client consulting environment.
• Deep understanding of network protocols (BGP, OSPF, EIGRP, STP, VLANs, VXLAN, LACP, IPv4/IPv6, QoS).
• Demonstrated proficiency with enterprise network hardware across multiple platforms (e.g., Cisco/Meraki, Fortinet, Palo Alto, HPE Aruba, Ubiquiti).
• Advanced hands‑on experience with NGFWs, site‑to‑site IPsec VPN tunnels, remote‑access VPNs, and Network Access Control (NAC).
• Experience using MSP‑centric software (e.g., Connect Wise, Autotask, Auvik, Datto, Logic Monitor, IT Glue, Hudu).

• Active industry certifications such as CCNP (Enterprise/Security), Fortinet NSE 4+, Palo Alto PCNSA/PCNSE, or Aruba Certified Switching Professional.

• Strong time‑management skills, ability to prioritize tasks…