Assistant Manager

Overview

Embrace Living Communities has an opening for an Assistant Manager at Peace Memorial Manor
, 3737 Highland Ave, Downers Grove, IL 60515. The Assistant Property Manager assists with day-to-day office operations and contributes to the team effort of providing quality, welcoming homes to all residents.

Benefits Include:

• Competitive Salary: $44,000-$49,000 (Offer based on experience)
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401 (k) match
• PTO
• 13 Paid Holidays

To complete this job successfully, each essential duty listed below must be performed properly. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Creates a respectful living environment for all residents that is aligned with the mission, vision, and values of the organization.
• Promotes harmonious relations among residents, guests, team members, vendors, and local area partners. Accepts role of Lead Manager as workplace mentor and cooperates accordingly.
• Supports a wellness culture that encourages active aging and living well.
• Assists in completing certifications per the requirements of HUD and LIHTC (where applicable).
• Reports noncompliance with the lease and house rules.
• Sends applications to prospects, tracks applications for completion and input into One Site, and maintains application files.
• Serves as leasing agent for vacant units which includes offering units to applicants, conducting interviews, showing property, and obtaining move-in certification documentation.
• Enters service requests and delivers them to maintenance. Receives completed service requests from maintenance, closes them out in the facilities system, and files them by unit.
• Assists in the resolution of residents’ concerns and issues (as needed).
• Answers incoming phone calls and greets and monitors visitors of the management office.
• Collects, records, and deposits rent payments and any other miscellaneous income items.
• Prepares monthly newsletter and maintains monthly calendar.
• Performs various routine office functions, such as file maintenance, supplies inventory ordering, and equipment upkeep.
• Reviews invoices for accuracy and codes and submits invoices to the manager for approval.
• Performs all other duties as assigned.

To qualify for this job, the skill sets, licenses, and certifications listed below should be met.

• Education and/or Experience – Associate’s degree (A.A.) from an accredited college or university and 3 years affordable housing related experience preferred, or equivalent combination of education and experience. Requires knowledge of fair housing regulations.
• Language Skills – Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from residents, regulatory agencies, or members of the community. Ability to effectively present information to management, public groups, and/or board of directors. Ability to interact clearly and effectively with supervisor, residents, staff, vendors, and guests, in both written and oral communication.

• Mathematical Skills – Ability to calculate figures and amounts such as annual income, averages, discounts, interest, commissions, proportions, percentages, and area.
• Computer Skills – Proficient in computer skills, including electronic mail, record keeping, routine database activity, word processing, spreadsheet, and graphics. Above-average knowledge of Microsoft Office and knowledge of One Site preferred.
• Licenses – Leasing Agent or Broker’s license for Illinois communities must be obtained. Valid driver’s license and ability to drive as needed.
• Certifications – COS certification and TCS certification preferred (where applicable).

• Confidentiality – Maintains all work communication and information confidential as per code of ethics and organizational policies.
• Professionalism – Reacts well under pressure, follows through on commitments, and treats others with respect and consideration regardless of their status or position.
• Teamwork – Works with others to achieve a desired result by finding common ground and practicing…