Project Manager, Operations Management, Client Relationship Management

Project Manager

Downers Grove, IL

The Project Manager coordinates, assigns, and manages disaster restoration projects from inception to completion while strictly adhering to the defined scope of work. This role is responsible for meeting with customers, generating accurate estimates, managing production crews, and ensuring high-quality workmanship. As the primary point of contact, the Project Manager maintains seamless communication with customers and property adjusters while ensuring all internal project management systems and required paperwork are accurately completed.

• Primary Supervisor: Reports directly to the Branch Manager.
• Direct Reports: Manages employees when assigned to a specific project.

• Manage restoration projects through their entire lifecycle, ensuring high-quality work and strict adherence to the scope of work.
• Direct production crews and delegate project tasks effectively without compromising ultimate accountability for performance.
• Oversee documentation by maintaining timely, accurate project paperwork and completing inputs across all internal project management systems.
• Enforce compliance with all company policies, safety protocols detailed in the DSI Safety Manual, and guidelines in the Employee Handbook.

• Execute the Sales Program consistently to ensure stable revenue across residential, commercial, and disaster restoration sectors.
• Forecast sales revenue by category on a quarterly and annual basis to meet established growth goals.
• Identify new opportunities by continuously analyzing territory data and collaborating with the Sales and Marketing team.
• Build strategic partnerships with clients, insurance adjusters, subcontractors, and vendors to promote business growth.
• Conduct field evaluations and regular training/retraining meetings with sales personnel to maintain service standards.

• Education: Two-Year Degree in Business, Marketing, Management, or a related field.
• Experience: Proven experience in disaster mitigation and construction estimating.
• Software/Tools: Proficiency with Xactimate and Symbility estimating software.
• Tech Savvy: Functional understanding of handheld smart devices and a strong aptitude for learning new technology.
• License: Valid Driver’s License.

• Education: Four-Year Degree in Business, Marketing, Management, or a related field.
• Experience: Prior contract work sales management experience and familiarity working with Third-Party Administrators (TPAs).
• Software: Experience utilizing Docu Sketch.

• Sales Targets: Meet all sales forecasts within a 5% variance (Exceptional performance: Exceeding forecasts by 20%).
• Account Development: Secure at least two secondary insurance agencies per week and one major agency per month as active clients.
• Budget Management: Maintain the sales department within established budget guidelines (Exceptional performance: Reducing expenditures by 20%).
• Operational Efficiency: Keep all project documentation up to date and manage/train team members effectively.

• Environment: Split between a climate-controlled office and active job sites.
• Adverse Conditions: Exposure to extreme weather conditions ranging from extreme heat to extreme cold on damage sites.
• Physical Demands: Regular walking, bending, reaching, crouching, and driving. Must have the mechanical aptitude to handle standard field gear.

• Physical Lifting: Ability to lift, push, pull, and carry large items weighing up to 70 pounds
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• Sensory Demands: Full use of sight, hearing, speech, and smell to safely navigate hazardous property environments.
• Mental Capacity: High aptitude for clear verbal/written English communication, client relations, team management, and basic mathematical calculations.

Equal Employment Opportunity Employer/ Veterans Welcomed!