Restaurant Manager

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A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence, and to help build profitable top line sales. They oversee the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards, and in compliance with all applicable laws.

• Hire, train, and develop employees.
• Communicate job expectations, plan, monitor, appraise, and review employees’ job performance.
• Provide coaching and feedback; discipline when appropriate.
• Create and maintain a guest‑first culture.
• Ensure appropriate staffing to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines.
• Ensure brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Complete audits and implement plans to drive system improvements.
• Control costs to maximize profitability.
• Execute all in‑restaurant marketing promotions and new product roll‑outs, including team training, marketing, and sampling.
• Set sales goals and track results.

• Fluent in English.
• Math and financial management skills.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• High school diploma or equivalent.

• Understands and exceeds guest expectations.
• Develops and maintains guest relationships.
• Displays a sense of urgency with guests.
• Seeks ways to improve guest satisfaction; asks questions, commits to follow‑through.
• Resolves guest concerns by following brand recommended guest recovery process.

• Sets and maintains high standards for self and others, acts as a role model.
• Consistently meets or exceeds goals.
• Contributes to overall team performance; understands how role relates to others.
• Prioritizes and maintains focus on important activities.
• Reads and interprets reports to establish goals and deliver results.
• Seeks ideas and best practices from others and applies knowledge to achieve results.

• Identifies and resolves issues and problems.
• Uses information at hand to make decisions, includes others when necessary.
• Identifies root cause and implements solution to prevent recurrence.
• Empowers others to make decisions and resolve issues.

• Develops and maintains relationships with team.
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments.
• Encourages collaboration and teamwork.
• Leads others; negotiates and takes effective action.

• Identifies and communicates team goals.
• Monitors progress, measures results and holds others accountable.
• Creates strong morale and engagement within the team.
• Accepts responsibilities for personal and team commitments.
• Recognizes and rewards employees’ strengths, accomplishments and development.
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources.

Mid‑Senior level

Full‑time

Management and Manufacturing

Restaurants