Public Safety Officer - Armed 1st​/2nd Shift

Public Safety Officer I - Armed (Full Time, 1st/2nd Shift)

Advocate Health Care is hiring a Public Safety Officer I - Armed to serve at Good Samaritan Hospital in Downers Grove, IL. This full‑time position works 1st/2nd shift (0530‑1800 and 1330‑2200). The base pay ranges from $22.50 to $33.75 per hour, depending on experience and qualifications.

Major Responsibilities:

• Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service‑oriented appearance and demeanor.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections, audits of interim life safety measures, patient valuable management, and thorough contraband searches.
• Assists patients, visitors, and team members by providing information, directions, and physical help.
• Monitors traffic control and visitors’ conduct on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence, responding to service calls involving combative or threatening individuals.
• Serves as a primary resource for de‑escalation, utilizing force when necessary (e.g., conducted electrical weapon, handcuffing).
• Plans, prevents, practices, and responds to emergencies such as lost infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training when injury is possible.
• Investigates incidents that occur on Advocate Health property, completing timely and accurate reports and escalating complaints appropriately.
• Performs liaison rounding duties and delivers security awareness education to team members.
• Liaises with federal, state, and local law enforcement and first responder agencies; coordinates and monitors every law enforcement prisoner patient guard to ensure policy compliance.
• Maintains current department training standards in radio communications, verbal de‑escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapon use, and all department‑issued equipment.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assistance, and vehicular assistance.
• Utilizes interview and interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a community‑oriented approach.

Licensure, Registration, and/or Certification

Required:

• Security Officer Healthcare Certification (CHSO) from IAHSS, obtained within two years of appointment.
• Armed Guard License (NC) for North Carolina teammates, obtained within one year.
• NIMS Compliance Certification.
• Firearm Owner Identification (FOID) Card or Concealed Carry Weapon (CCW) license.
• Illinois State Department of Financial and Professional Regulation licensing and Firearm Control Card within 90 days of hire.
• Stop the Bleed Certification within one year of hire.
• Valid driver’s license issued by the Division of Motor Vehicle.
• Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
• Strong awareness of street drugs, gang activity, and human trafficking.

Education Required:

• High school graduate or GED.

Experience

Required:

• Typically requires 1 year of experience in security, related public safety, or customer service, including emergent response and risk mitigation.

Knowledge, Skills & Abilities

Required:

• High emotional intelligence; empathetic and compassionate responses.
• Ability to function in a collaborative, respectful work environment.
• Commitment to patient‑centered safety practices.
• Collaborative work with medical staff and external law enforcement.
• Remains calm under pressure to support a safe, welcoming environment.
• Positive intent interactions and innovative solutions through collaboration.
• Passes background investigation, drug screen, pre‑placement physical, psychological screening, and ongoing assessments.
• Illinois team members completed the State of Illinois 40‑hour armed course with…