Lead Microsoft Dynamics 365 Developer

Location(s) Alpharetta, Georgia, Birmingham, Alabama, Chicago, Illinois, Dallas, Texas, Downers Grove, Illinois, Jacksonville, Florida

Kemper is one of the nations leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs.

By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Kemper is seeking a Lead Microsoft Dynamics 365 Developer. Serves as the subject-matter expert for Kemper's Microsoft Dynamics 365 Customer Relationship Management (CRM) and Power Platform solutions. Provides application-level technical ownership and leads the design, development, administration, integration and production support of complex, business-critical CRM capabilities.

Supports Direct-to-Consumer lead intake, distribution and sales workflows and integrations with policy, agency licensing and other enterprise systems. Operates with a high degree of autonomy while partnering closely with Architects, Software Engineers, business leaders and cross-functional technology teams to deliver secure, reliable and scalable solutions within established enterprise architecture and standards.

• Leads the design, configuration, customization, development and production support of complex Microsoft Dynamics 365 for Sales and broader Microsoft Power Platform solutions, serving as a technical escalation point for the platform.
• Partners directly with business leaders and cross-functional teams including QA, Marketing, Security, PMO and enterprise technology teams to translate complex business needs into technical solutions, influence delivery decisions and drive work through implementation.
• Leads application-level solution design and develops Power Apps (Model-Driven and Canvas), Power Automate flows, Dynamics 365 plug-ins, JavaScript and C#/.NET customizations for complex business processes, working within enterprise architecture and platform standards.
• Provides advanced administration and governance of Power Platform environments, user licensing, security roles, application access, Outlook integration and related platform configuration, identifying and implementing improvements to platform reliability and supportability.
• Owns application lifecycle management for Dynamics 365 and Power Platform solutions, including managed and unmanaged solutions, environment promotion, deployments, release readiness and platform upgrades in alignment with established engineering and governance practices.
• Leads the technical design and support of complex Direct-to-Consumer lead intake, routing, distribution and sales workflows, including integrations with policy administration, agency licensing and other enterprise systems.
• Leads analysis and implementation of application integrations using APIs and REST services and collaborates with Java/Spring Boot and other application teams to resolve complex end-to-end data and transaction issues.
• Partners with Architects when integration or platform decisions have broader enterprise impact.
• Acts as a senior technical escalation point for complex production issues across CRM, Power Platform and integrations; leads root-cause analysis and resolution and drives improvements in resiliency, monitoring and operational supportability.
• Defines and promotes appropriate testing and release practices for assigned solutions,…