Program Assistant

Overview

Job Title:

Program Assistant

Job

Contract:

6 Months

Job Location:

Remote (Downey, CA)

Shift

Hours:

8 AM - 5 PM PST

Location:

Fully remote with potential monthly in-person meetings onsite at Energy Resource Center 9240 Firestone Blvd, Downey, CA 90240

• Provide comprehensive support to Program Team Leads, Supervisors, and Advisors in the execution of residential and commercial initiatives.
• Process customer requests efficiently and coordinate with external vendors to ensure timely service delivery.
• Assist in the development and refinement of program procedures to enhance operational effectiveness.
• Perform accurate data entry and utilize various computer systems to support program functions; maintain organized and up-to-date filing systems.
• Communicate program-related information clearly and professionally, both verbally and in writing, to internal teams, vendors, and customers.
• Respond to customer inquiries via phone, live chat, and email, ensuring a high level of service and satisfaction.

• Associate’s degree or equivalent education required.
• Proven experience in accounting, record keeping, and managing filing systems.
• Proficient in Microsoft Excel and database management tools.
• Strong computer literacy with the ability to quickly learn and adapt to new software platforms.
• Excellent planning and organizational skills, with attention to detail and the ability to manage multiple tasks efficiently.