Street Outreach Specialist

The Street Outreach Specialist provides street-based outreach and engagement services to clients experiencing unsheltered homelessness who are eligible for or enrolled in the CalAIM Enhanced Care Management and Community Support Program. This person is often the first point of contact with clients, meeting people where they are in encampments, parks, transit corridors, vehicles, and other places not meant for human habitation.

The Street Outreach Specialist builds strong relationships with clients to engage them in services, connect them to medical and behavioral health care, and move them toward interim and permanent housing. Street Outreach Specialists are committed to removing the client’s barriers to care and housing by identifying critical resources for clients, helping them navigate through health care and housing services and systems, and promoting client health using Housing First, harm reduction, and trauma-informed approaches.

They work closely with the Care Team, which may include doctors, nurses, and other clinical staff, as well as street medicine teams, behavioral health providers, and housing partners, to support positive client health outcomes and housing stability.

• FLSA Status: Non-Exempt
• Salary Range: $28.00-$32.00 per hour
• Reports To: Program Manager
• Direct Reports: None
• Location: Los Angeles , CA, Norwalk, CA, Downey, CA, South Los Angeles, CA
• Travel: Up to 80%
• Work Type: Regular
• Schedule: Full Time

• Conduct proactive street-based outreach in encampments, parks, transit corridors, vehicles, and other places not meant for human habitation to engage clients in our care management program.
• Establishes close relationships with and serves as a point of contact for clients, building trust through consistent, person-centered engagement over repeated contacts.
• Screen clients for Medi-Cal enrollment and CalAIM Enhanced Care Management and Community Supports eligibility, and complete referrals and warm handoffs to the Care Team.
• Complete Coordinated Entry System (CES) assessments using the Los Angeles Housing Assessment Tool (LA HAT) after completing required training, and support clients through the CES matching process.
• Communicate with Care Team members (Patient Care Navigators, Community Health Worker, Primary Care Physicians and other health care providers) to facilitate client care.
• Distribute water, food, hygiene kits, harm reduction supplies, and other basic needs items, and provide naloxone education as appropriate.
• Identify resources for clients to overcome barriers to care, such as transportation, shelter and interim housing, replacement of identification documents (, birth certificate, Social Security card), and benefits enrollment (Medi-Cal, Cal Fresh, General Relief, SSI).
• Support client transitions from the street to interim housing, recuperative care, sobering centers, or permanent housing, coordinating with Housing Transition Navigation Services and other Community Supports providers.
• Provide crisis intervention, de-escalation, and safety planning, and connect clients to emergency, psychiatric, or substance use services when needed.
• Coordinate with street medicine teams, County behavioral health outreach, CES partners, and other outreach providers to align efforts and conduct joint outreach as appropriate.
• Respond to outreach referrals within program time frames and follow up with the referral source.
• Remain aware of current services offered by service providers, such as mental health, substance use treatment, shelter, housing, and employment assistance.
• Maintain strict confidentiality in accordance with agency policies.
• May accompany clients to medical, benefits, and housing appointments, and review and update the care plan with the Care Coordinator