IT Production Support Assistant

Overview

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Job # 10182 – Posted 02/07/2023 – Downey, CA

• Support production applications running in mainframe and midrange computing environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues.
• Assist with mainframe COBOL applications using source code storage and compilation tools to promote program packages and members as requested by application developers.
• Work in a paired programming environment for knowledge sharing and training purposes when needed.
• Review and submit procedural documentation and participate in team presentations to help build team skills.
• Manage incident tickets using a tracking software application, updating each incident or request with actions taken and resolution.
• Coordinate and/or control the operation of the mainframe console, device assignment, respond to operator messages, and operate input/output devices by executing jobs according to predefined schedules, complying with and enforcing computer operation standards.
• Execute many tasks during the shift in a 24/7/365 full-coverage environment.

• Experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; and excellent communication skills (speaking and writing).

• Two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment, including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
• Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool.
• Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move customer application programs and application source elements (JCL, PROCS, and Control Statements) to Endevor libraries.
• Experience with mainframe operations/batch job scheduling is expected.

A high school diploma or equivalent.

This position is on a 24/7/365 team. Schedule may change day/swing/overnight. This position is for hybrid telework/office workplaces.

Please send your resume and any additional information to our recruitment team at