Field Service Engineer

The Field Service Engineer will play a critical role in supporting JMTechnical’s advanced engineering and manufacturing operations across aviation security systems, food processing machinery, and industrial automation. This role combines hands‑on technical service delivery with proactive client engagement, ensuring JMTechnical equipment operates safely, reliably, and efficiently in the field. You will work directly with customers, provide on‑site and remote support, and act as a key link between clients and JMTechnical’s internal engineering and manufacturing teams.

The position requires strong technical competence, clear communication skills, and a professional, client‑focused mindset.

• Provide on‑site service, fault diagnosis, and repair of JMTechnical equipment
• Carry out preventative maintenance, inspections, and system health checks
• Diagnose electrical, mechanical, and control system faults in the field
• Support installation, commissioning, and system upgrades
• Liaise directly with customers, site teams, and stakeholders in a professional manner
• Deliver basic operator and maintenance training to clients where required
• Accurately record service activity using our online service portal
• Feed back field issues and improvement suggestions to internal engineering teams
• Support remote troubleshooting and technical assistance as required

• Strong hands‑on engineering background (electrical, mechanical, or multi‑skilled)
• Experience servicing or maintaining industrial machinery or automated systems
• Ability to diagnose and resolve faults under real‑world site conditions
• Confident, professional communication skills with customers
• Willingness to travel and work on customer sites
• Ability to work independently and manage service visits effectively
• Strong focus on safety, quality, and reliability

• Experience in aviation security equipment, food processing machinery, or automation
• PLC or automation exposure (fault‑finding, I/O, basic diagnostics)
• Experience with control panels, sensors, motors, and actuators
• Background in regulated or safety‑critical environments
• Familiarity with digital service tools, portals, or mobile reporting systems
• Electrical qualifications or mechanical certifications

• Relevant apprenticeship, NVQ Level 3, HNC, or equivalent experience in:
  • Electrical Engineering
  • Mechanical Engineering
  • Mechatronics
  • Maintenance / Automation Engineering
• Proven industry experience demonstrating equivalent capability