Band 3 Clerical Officer

Join our Team - Band 3 Administrative & Clerical Officer

Location:

Downpatrick, Band 3, £12.75 per hour

An exciting opportunity to join the Patient Administration Services team within the Trust. We are seeking reliable, customer-focused individuals to provide administrative support across a range of settings. You will work as part of a supportive team, respond to queries, manage your own workload, meet deadlines, and use your initiative to solve problems. You may also be the first point of contact for patients, so clear, empathetic communication is essential.

• Be an integral member of the team, liaising with colleagues within your department, across Patient Administration Services, and with clinical staff and GP practices to provide a patient-focused, cohesive, responsive service.
• Deliver a wide range of administrative tasks to support efficient service delivery within the department.
• Use electronic information systems (e.g., Epic, PAS, Patient Centre) to input and extract patient information accurately.
• Prioritise clinical appointments and admissions in priority and chronological order.
• Adhere to targets and Integrated Elective Access Protocols (IEAP) to ensure consistent practice.
• Scan, upload, and manage documents on electronic systems; produce reports and undertake word processing tasks.
• Support Team Leads with patient information checks for audits; action work queues to maintain data accuracy in Epic.
• Assist with training and induction for new staff; maintain electronic and manual filing systems.
• Provide cover for reception areas as needed; handle general enquiries with clear guidance, policies, and protocols.
• Prioritise own workload, maintain diaries, schedule appointments, and manage incoming mail/email in a timely, accurate manner.
• Build strong communication channels with Clinical and Nursing staff, administrative teams, and other Directorates.
• Supervise staff and allocate work appropriately; assist colleagues with tasks as required.

• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Clear, empathetic communication when dealing with patients and staff.
• A proactive, problem-solving mindset and the ability to work well both independently and as part of a team.
• Experience with electronic information systems and basic word processing is desirable.
• A flexible approach, with willingness to cover reception duties when needed.

• A supportive work environment within the NHS.
• Opportunities for professional development and training.
• A role that makes a real difference to patient experience and service efficiency.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.