Admin​/Clerical Officer

Admin & Clerical Officer (Band
3)

Location: Downe Hospital, Downpatrick (SEHSCT)

Duration: 3‑month initial contract (to cover sick leave)

Hours: Monday-Friday

Pay: £12.75 per hour

Department: Appointments Section (busy office / mini call‑centre environment)

We are currently recruiting for an Administrative & Clerical Officer (Band
3) to join the Appointments Team within the South Eastern Health & Social Care Trust at Downe Hospital
. This is a fast‑paced, patient‑facing administrative role, ideal for someone who thrives in a busy environment and has strong organisational and communication skills.

The Appointments Office handles a high volume of patient calls and queries. The successful candidate will support the scheduling of appointments, management of waiting list information, and the delivery of an efficient, patient‑focused service.

• Handling multiple incoming calls and patient queries in a call‑centre-style office
• Booking appointments and calculating waiting times/lists in line with Trust protocols
• Inputting and updating patient data across electronic systems (e.g., Epic, PAS, Patient Centre)
• Scanning, uploading, and maintaining accurate electronic records
• Managing own workload, prioritising tasks, and meeting deadlines
• Liaising with clinical and administrative teams
• Providing general office support: email management, photocopying, filing, reception cover
• Producing reports, basic statistics and supporting audits where required

Candidates must meet at least ONE of the qualification/experience pathways:

• 4 GCSEs Grade A-C including English
• + 1 year administrative/clerical experience

• NVQ Level 2 in Administration (or equivalent)
• + 1 year administrative/clerical experience

• 2 years administrative/clerical experience (no formal qualifications required)

• 1 year word‑processing experience
• Experience using Microsoft Word, Excel and Outlook
• Strong communication and organisational skills
• Ability to work under pressure in a busy office
• Ability to work both independently and as part of a team