Appeals Admin Assistant

Appeals Admin Assistant – Downpatrick and Newry Office

Community Advice Newry, Mourne

Role Overview

As an Appeals Administration Assistant, you will support our Tribunal Representative in managing a busy caseload of clients appealing decisions related to social security benefits. This is a rewarding opportunity to develop administrative and legal support skills in a meaningful setting.

Key Responsibilities

• Organising and filing correspondence from the Northern Ireland Courts and Tribunal Service (NICTS)
• Sorting and managing evidence received from clients
• Assisting clients in gathering supporting documentation for their appeals
• Scanning and uploading documents to our electronic case management system (or emailing scanned copies if preferred)
• Communicating with clients via phone and email to provide updates or request information

Ideal Candidate

• Has experience, or is seeking experience, in an administrative or office environment
• Is interested in legal administration or paralegal work
• Demonstrates a high level of discretion and confidentiality
• Is organised, reliable, and comfortable communicating with clients

Location:

Ballymote Community Centre, 40 Killough Rd, Downpatrick BT30 6PY
, UK

Flexible – hours are based on your availability and other factors