Business Support Manager

To manage and develop a comprehensive and flexible Administrative Business Support Service and Business Support team for the allocated department and operate cross-departmentally as required to ensure effective, coordinated implementation of business support service standards and procedures across the Council.

To contribute as an integral member of the team to the provision of a modern, professional, high quality and responsive business support and customer focused service to support the Corporate and Business Plans of Newry, Mourne and Down District Council.

• Manage and provide a comprehensive Administrative Business Support Service to the allocated Department, ensuring the provision of high quality, integrated support services to all areas of departmental work through flexible, suitably trained teams.
• Play a key role in transforming Business Support services, departmentally and inter-departmentally, in line with organisational/business requirements and performance improvement activities.
• Design and implement targeted Business Support change strategies including identification of change impacts to people, process and policy, stakeholder identification and alignment, appropriate communication, success measures and training.
• Develop, monitor, refine and review business support service standards, systems and standard operating procedures to ensure the highest standards of work, including effective and efficient business support service.
• Responsible for the day to day management, control and coordination of the Business Support Service and provide business support for the allocated department through effective implementation of business support service standards and procedures.
• Responsible for the supervision of the Business Support team, including prioritisation, equitable allocation, delegation and follow up of work to ensure attainment of relevant deadlines.
• Identify and supporting learning and development needs for all members of the Departmental Business Support team.
• The post holder will operate cross-departmentally, deputising for or assisting other Business Support Managers as required.
• Contribute as required to the preparation of financial estimates and business plans for the allocated department and deliver services within allocated budgets.
• In liaison with the Head of Performance and Improvement, develop and maintain effective processes and systems to collate, monitor, validate and report performance information at a departmental level, ensuring data quality and accuracy.
• Work with Assistant Directors/Heads of Service and Service Managers to ensure adherence to business support service standards, systems and standard operating procedures and eliminate service failures within agreed timescales.
• Support the work of the Corporate Services and Business Improvement team by assisting in the delivery of projects using the principles of good project management to gather information and undertake analysis using appropriate research techniques,
• Support the Information Governance Team with undertaking and coordinating data collection, and inputting into documents and other records.

• Have a minimum of a Level 4 qualification, for e.g. HNC in relevant subject area i.e business or administration
• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)
• 6 months work experience in the following areas:
• Experience in working with internal and external customers
• Report writing, analysing statistical information and identifying recommendations. Implementing business support processes / operating procedures.
• Or in lieu of qualifications at least 12 months’ previous work experience in the following areas:
• Experience in working with internal and external customers
• Report writing, analysing statistical information and identifying recommendations. Implementing business support processes / operating procedures.
• Experience of supervising / managing staff or volunteers. Experience in the use of Management Information Systems.
• Be able to demonstrate competence in the use of email and Microsoft Office applications including word and excel.
• Good oral / written communication and interpersonal skills.
• Ability to work as part of a team.
• Hold a full current driving licence and access to transport, or access to transport to meet the requirements of the post.