Business Support Manager

Business Support Manager

Location: Downpatrick
Salary: £39,000
Contract: 46 Weeks

An excellent opportunity has arisen for an experienced Business Support Manager to lead and develop a comprehensive administrative business support service within a large public sector organisation.

This role will suit a confident and capable leader who can manage teams, drive service improvements and ensure the delivery of high-quality, customer-focused business support across a busy operational department.

The successful candidate will:

• Manage and coordinate a flexible Business Support team, ensuring high service standards are consistently achieved
• Lead on service transformation and continuous improvement initiatives
• Develop, review and implement business support systems, procedures and operating standards
• Oversee complaints handling, FOI requests, data subject access requests and performance reporting
• Contribute to departmental business planning and budget monitoring
• Support performance management, data validation and statutory reporting
• Deputise for senior management as required
• Ensure governance, risk management and compliance standards are maintained

This is a hands-on management role requiring strong operational oversight alongside strategic input into service development.

Applicants must demonstrate:

• A minimum Level 4 qualification (e.g. HNC in Business/Administration)
  and at least 6months  experience in:

• Working with internal and external customers
• Report writing and analysing statistical information
• Implementing business support processes and operating procedures

OR

• At least 12 months' relevant experience in the above areas in lieu of formal qualifications

Additionally, applicants must have:

• Experience supervising or managing staff
• Experience using Management Information Systems
• Budgetary experience (e.g. monitoring budgets, processing expenditure, raising purchase orders, approving invoices)
• Experience identifying and managing change initiatives
• Strong Microsoft Office skills (Word and Excel)
• Excellent written and verbal communication skills
• A full driving licence and access to transport (or the ability to meet the mobility requirements of the post)

• Salary of £39,000
• 46-week
• Opportunity to gain senior-level public sector management experience
• A role with real impact on service delivery and operational standards

For more information, please contact Ethan Boylan today.