Technical Support Specialist COR Instrument EMEA

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

As the BD COR Technical Instrument Expert, you will collaborate closely with Customer Remote Support, Field Service Engineers, Regional Support teams, Technical Specialists, Applications, Sales & Marketing, and global service organizations to support the successful deployment, operation, maintenance, and continuous improvement of the BD COR platform. As part of the Advanced Diagnostic eXpertise (ADx) Technical Services organization, the Technical Instrument Expert BD COR serves as the regional technical authority for the BD COR PX, GX and MX platforms across Belgium, the Netherlands, and the wider EMEA region.

Reporting to the EMEA Regional Support & Training Manager, this role provides expert-level technical support, escalation management, training, and service readiness leadership to strengthen customer uptime, accelerate issue resolution, and build regional technical capability.

• Serve as the technical escalation point for complex BD COR instrument, software, workflow, and connectivity issues.
• Diagnose and resolve advanced technical issues remotely and onsite to maximize instrument uptime and customer continuity.
• Deliver technical training and coaching to Field Service Engineers and technical support teams.
• Support new product introductions, software releases, upgrades, and service readiness activities.
• Partner with Customer Remote Support and Field Service teams to drive timely issue resolution.
• Analyze recurring technical issues and performance trends to identify improvement opportunities.
• Contribute to knowledge sharing and capability building across the EMEA service organization.
• Maintain accurate technical documentation and ensure compliance with quality and regulatory requirements.

• Degree in Engineering, Electronics, Automation, Electromechanics, Software, Physics, or equivalent technical experience.
• Experience supporting complex diagnostic instruments, laboratory automation systems, or electromechanical platforms.
• Strong troubleshooting and problem-solving skills, with the ability to independently diagnose hardware and software issues.
• Knowledge of PC hardware, networking, laboratory information systems (LIS), middleware, databases, and connectivity solutions.
• Exc…