Member Services Rep Overnight

Member Services Rep Overnight – Core Development & Management

Pay Range: $15.00/hr - $16.00/hr

At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgment‑free environment. Through our CORE Values, we strive to create an environment where greatness can be achieved by empowering all to improve. We aim to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of background, and strive for excellence in everything we do for our community and business.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you’ve learned during online and hands‑on training.

As a Member Services Representative, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. You will have flexible scheduling options with opportunities for full‑time and part‑time shifts.

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns.
• Promote our Judgement Free Zone® by connecting with members on the floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and, when needed, elevate to the Club Manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership‑related functions such as sign‐ups, billing updates, cancellations, collection of unpaid balances, and transfers.
• Achieve or exceed individual sales goals; contribute to club monthly and yearly goals.
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Clean and sanitize exercise equipment and Recovery Zone amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free.
• Perform regular safety and cleanliness inspections of all club areas.
• Address maintenance and facility concerns such as broken or missing equipment.

• Communicates open & effectively.
• Builds strong relationships.
• Nurtures learning & growth.
• Drives continuous improvement.
• Champions CORE values.

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided).
• Basic computer proficiency.

• Continually standing and moving throughout the club during shift.
• Continual in‑person or phone communication.
• Ability to lift up to 75 pounds.
• May encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Movement in various positions, including bending and twisting.

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts
• Note:
  
  Some benefits are for full‑time employees only.

Placement within the established pay range for each role will be determined based on relevant skills, experience depth, performance history, market competitiveness, and geographic economic conditions.

Entry level

Part‑time

Other

Wellness and Fitness Services

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