Customer Service Representative

6 days ago Be among the first 25 applicants

This range is provided by Masis Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $24.00/hr

Masis Staffing Solutions is assisting our client in searching for a Customer Service Representative in Dracut MA. The position is temp-to-perm. Join a leading manufacturer whose materials are specified by top designers worldwide in markets such as retail, hospitality, contract furniture, and transportation.

Starting Salary: $20 to $24 per hour

Schedule:

Monday through Friday, 8:30am to 5:00pm

Duties and Responsibilities:

• Respond to customer inquiries via phone and email, demonstrating strong product knowledge.
• Generate and maintain sales reports and track projects/quotes in assigned markets.
• Communicate effectively with outside sales reps as directed by the Executive VP of Sales.
• Consult with internal departments to provide accurate technical product information.
• Maintain an up-to-date understanding of current and upcoming products.
• Monitor competitive products and market trends.
• Understand product applications and required finishes by market segment.
• Research and qualify new leads.
• Vet potential customers, set up new accounts, and process initial orders.
• Support the order process by coordinating with the Customer Service and Sample Departments.
• Identify sales opportunities for the Executive VP of Sales to pursue.
• Coordinate special sample requests and product development needs.
• Submit Product Development Requests (PDRs) based on customer needs.
• Perform administrative and other duties as assigned.

Experience and Educational Requirements:

• 1-3 years of experience in customer service or sales support
• Proficiency in MS Office (PowerPoint, Outlook, Word, Excel)
• Ability to multitask and manage priorities in a fast-paced environment
• Capable of working independently and collaboratively as a team

• Associate

• Contract

• Customer Service and Sales

• Retail, Wholesale, and Manufacturing

Referrals increase your chances of interviewing at Masis Staffing Solutions by 2x

Apply BELOW