Customer Service Associate

Overview

Customer Service Associate I role at Family Dollar. This position involves delivering a great shopping experience for every customer and supporting store operations.

• Assist customers with questions and recommendations
• Manage sales transactions while working the assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and help with unloading trucks; stock replenishment according to productivity standards
• Maintain a positive, safe, and respectful environment with customers, associates, and leaders
• Maintain cleanliness throughout the store (bathrooms, floors, trash, neat and presentable areas)
• Other duties as assigned

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment preferred
• Ability to follow instructions and interpret operational documents
• Must be able to lift 30–50 lbs and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• Medical, pharmacy, dental, and vision insurance options

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. Employment decisions are made without regard to protected status. Minor considerations may apply in certain locations as allowed by law.

This job specification is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will.