Chargeback Analyst

Tek Wissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing.

Location: Draper, UT

Duration: 6 Months

As a Risk Operations Analyst on our Risk Onboarding Team, you will be responsible for reviewing new and existing accounts for potential fraudulent activity while adhering to risk and compliance requirements. This role will include verifying the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes while establishing and maintaining strong customer relationships.

We’d love to chat if you have:

• 1-3 years of fraud and risk investigation operations experience preferably in ecommerce, payments or financial services
• Strong data analysis and investigative skills
• Puts a high value on accuracy and completeness of work including case notes, customer due diligence, and fraud investigations
• Has the ability to communicate clearly, and effectively with customers while investigating suspicious activity
• Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlines
• A proven ability to learn and adapt to new processes and follow standard operating procedures
• Excellent problem solving skills
• Thrives in a fast pace environment
• Independent decision maker with the ability to confidently back up actions

Expected Outcomes

• Conduct KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure
• Contact customers as needed regarding missing documentation or clarification about verification documents
• Successfully able to review and analyze newly onboarded customer accounts and relevant documentation in a high paced environment within established SLAs
• Keen eye to detecting red flags and making good judgment decision with minimal supervision
• Identify, research and highlight trends relating to risk management