Platform Solutions - Credit Bureau Disputes CW Specialists

Title:
Platform Solutions - Credit Bureau Disputes CW Specialists

Duration: 12 months

Location: Draper, UT 84020

• Be the subject matter expert while managing multiple high-risk function queues.
• Documenting steps taken, while efficiently and accurately completing customer requests through casework.
• Workload will consist of high-risk casework such as Credit Bureau disputes and notifications.
• Participating in projects or process improvements to drive operational excellence.
• Research escalated customer disputes and requests and provide customer-centric resolutions.
• Abide by applicable regulatory and departmental policies and procedures.
• Contribute feedback to develop new content and refine the existing processes and procedures.

• Prior experience working with the major credit bureaus and their propriety products preferred.
• Prior financial industry experience.
• Prior data furnishing experience preferred.
• Strong analytical ability required.
• Prior credit bureau dispute and operations experience.
• QA and UAT of Metro2 mapping and mitigation of rejections.
• Proficient skills with Excel, Word, PowerPoint required.
• Experience using SQL, SAS, or comparable data mining and query tools a plus.
• Bachelor's degree preferred or equivalent work experience.