Insurance Verifications Specialist

2 days ago Be among the first 25 applicants

Tru Hearing is a rewarding, fun and friendly, mission‑based organization that makes a real difference towards improving people’s lives. Our employees enjoy a positive working environment in a company that has experienced rapid growth. We offer a comprehensive benefits package, educational assistance, and opportunities for advancement.

Tru Hearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry‑leading hearing healthcare solutions. We work with insurance companies, hearing aid manufacturers, and healthcare providers to reduce prices and expand access to better hearing care and whole‑body health.

Tru Hearing is part of the WS Audiology Group (WSA), a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. The WSA portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

This role exists to work with patient health plans to coordinate the patients’ claims and insurance benefits when purchasing hearing aids through a provider in Tru Hearing’s provider network.

• Confirm patient’s insurance coverage, demographic information and other details with health plans via outbound phone calls, web chats, or online portals.
• Accurately document patient hearing aid benefit details, and patient information in Tru Hearing’s proprietary data system according to compliance requirements and Tru Hearing standards.
• Demonstrate an understanding of applicable patient claims and insurance benefits by providing specific insurance information to claimants, health plans, and members of the Tru Hearing insurance department.
• Validate patient demographic information with health plan payers (e.g., Medicare, Medicaid, private, and commercial) via outbound phone calls, web chats, or online portals.

In addition to exhibiting the Tru Hearing Values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact
, this role requires the following:

• Customer Focus – Develops customer relationships over time, provides services and offerings in the right moment.
• Accountability – Is on‑time, on‑task under appropriate supervision.
• Quality – Meets quality standards of the organization with appropriate support.
• Resilience – Maintains energy in the face of occasional strenuous work demands.
• Productivity – Meets productivity standards of the organization with appropriate support.
• Teamwork – Collaborates with others to accomplish standard, documented processes.
• Using Technology – Uses basic IT tools or software.

• High School Diploma or equivalent.
• Six (6+) months’ experience working in the healthcare industry.

• One (1+) years’ experience working in the healthcare industry.
• Medical Claim submission experience
• Medical Prior authorization experience
• Medical benefit verification experience
• Knowledge in Availity, Tri Zetto, Waystar, other clearinghouses

Tru Hearing offers a generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short‑term disability, paid time off and paid holidays. We are conveniently located across the street from the Draper Front Runner station and subsidize the cost of a UTA pass with access to Front Runner, TRAX and regular bus service – employee cost is less than $2 per day.

You’ll work in an exciting and fun environment and have the opportunity to grow with us.

Tru Hearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

Entry level

Full‑time

Strategy/Planning and Information Technology

Wellness and Fitness Services