Part-Time Technical Support Specialist - Draper, UT

# Technical Support Specialist I## Prodata Key is a growing Utah technology company. We have an immediate need for a Technical Support Specialist in our support center providing telephone support to Prodata Key dealers.## ## The proper candidate will possess excellent verbal, written, and phone communication skills. Knowledge of low voltage wiring, networking, security equipment, or door hardware is a plus.##

** Responsibilities
* ** Answer inbound dealer support calls.
* Utilize support processes to streamline the customer support experience.
* Manage processes around:
Validate and authorize defect reports on issues found.
* Enter RMAs.
* Chat monitoring.
* Document creation for dealer self-help knowledge-base.
* Other special projects as assigned.##
** Qualifications
* ** Exceptional communication skills;
Verbal, Written, Phone.
* Previous support management of team or teams
* Low Voltage, Networking, Security Equipment, or Door Hardware experience a plus.
* Proficient in Microsoft Word, Excel, and Outlook.
* Proficient in Google (Docs, Email, Calendar, Etc)## ##
** Check us out at !**#
** Pay Rate Type:
** Hourly*If you're looking for a career with a growing company where you are part of a team dedicated to making a difference, you'll enjoy your career with us**!
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