Applications Admin II

Applications Admin II

US-Remote

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference
The Applications Admin will lead the transition and ongoing administration of  as Health Equity's consolidated project and program management tool for 600+ users, ensuring smooth migration from multiple legacy apps, owning governance, user access, and permissions, collaborating with IAM and security teams to set up best practices and manage integrations with other apps. You will develop and promote templates, processes, and best practices for diverse teams (marketing, implementations, etc.),

driving adoption and effective use across the organization and provide expert support and deliver training to empower users, fostering a culture of learning and continuous improvement while being Health Equity's  champion!

• Serve as the primary administrator for , managing user access, permissions, groups, work spaces, and license allocation.
• Establish and maintain governance policies for workspace creation, naming conventions, automations, and integrations to ensure consistency and efficiency.
• Configure and maintain automations, integrations, and templates to support team workflows and company-wide processes.
• Work with technical teams to integrate  with other enterprise tools (e.g., Jira, Slack, Salesforce, Power BI, etc.).
• Monitor and manage workspace performance, usage metrics, and data integrity across all teams.
• Partner with IT and Security to ensure compliance with data privacy, retention, and access control policies.
• Conduct periodic system audits to identify inactive users, redundant boards, and unused automations.
• Lead system implementation, updates, and optimization efforts.

• Provide Tier 1 and Tier 2 support for platform users, troubleshooting access, functionality, and workflow issues.
• Develop and maintain standard templates, dashboards, automations, and reporting structures to support business processes.
• Provide strategic guidance and recommendations for optimizing  usage across departments.
• Collaborate with cross‑functional teams to identify and implement platform enhancements that improve adoption and productivity.

• Develop and deliver training sessions, quick reference guides, and office hours to build user confidence and platform adoption.
• Develop and deliver onboarding materials and best practice guides for end users and teams.
• Communicate system updates, feature releases, and best practices to users in clear, accessible language.
• Assist in developing metrics and KPIs that track platform engagement and efficiency improvements.

• Stay current on  product updates and recommend new features or configurations that support business goals.
• Identify and recommend opportunities to enhance system automation, streamline processes, and reduce administrative burden.
• Serve as liaison to  support and Health Equity's internal IT team for escalations and system improvements.

• 3+ years of experience administering  or similar project management / work management platforms (e.g., Asana, Smartsheet, Jira, Click Up).
• Strong understanding of user and group management, SSO, and SCIM provisioning.
• Experience partnering with IT and Security teams on access control and system integrations.
• Demonstrated ability to create and maintain governance and process documentation.
• Proven track record of developing and implementing system best practices, templates, and scalable configurations.
• Excellent communication and stakeholder management skills.
• Admin or Expert certification preferred (or willingness to obtain).

• Strong understanding of  functionality, including dashboards, automations, integrations, and permission structures.
• Ability to design scalable board structures and workflows aligned with enterprise governance standards.
• Excellent organizational and problem‑solving skills, with the ability to translate…