Technical Solutions Advisor

Overview

We are seeking a Technical Solutions Advisor who will evaluate technical business requirements for Medium, Large, and Enterprise level merchants within newly acquired business pipeline. In this role, you will advise on multiple projects with potential sellers, new and existing in the Marketplace. The role is accountable to ensure our partnered merchants are provided with a proven foundation of technical standard practices and behaviors.

Individuals in this role will teach methods that are aligned with eCommerce industry standards, setting up businesses to be successful. Members of this role will report to the manager of the Technical Solutions team in the Professional Services organization, which is part of Seller Excellence.

• Lead technical discovery sessions with developers, at software partners or enterprise sellers, with the goal of determining integration path, scope, and timeline, including for new or novel assignments
• Develop partner or seller-specific integration plans and gain agreement from external developers and internal resources
• Act as a technical liaison between team members, clients, and stakeholders to clarify project scope and roadmaps
• Advise external clients on their implementation of technical systems and software solutions to ensure success
• Prepare/update onboarding documentation for API/MIP integration paths
• Provide oversight throughout integration engagement period, from kickoff to launch, and proactively address concerns, ensure deliverables are on time, and mitigate risks appropriately to enable a successful launch
• Test end-to-end system compatibilities and efficiencies
• Troubleshoot existing integrations and debug integration problems, working closely with development and customer teams as needed
• Optimally transition clients to our account and partner management teams for continued account growth
• Drive continuous improvement initiatives to enhance integration processes, tools, and frameworks
• Provide Connectivity Partner Management, Onboarding, Account Management, Product, and other teams with subject matter expertise to drive adoption of new features and successful integrations
• Document and track account onboarding activities via Salesforce; report on KPIs weekly
• Lead meetings with external and internal leadership teams and distribute other communications to a wide variety of stakeholders and leaders, including senior leaders

• 5-8+ years’ experience in Sales Engineering, Engagement Management, Implementation, or Client Onboarding
• Experience using Java, .NET, or Python; SOAP/XML and REST/JSON or equivalent
• Project management experience or skills
• Experience with HTTP/HTTPS protocol and use of web services
• Technical expertise in design, development, coding, testing, and debugging software
• Experience with client relationship management
• Proven understanding of File Transfer Protocol and FTP client software
• Experience using Postman or similar API testing tools
• Experience using Jira or similar ticketing systems
• Knowledge of Salesforce or other CRM software
• Ability to communicate with a range of internal and external stakeholders, in technical, operational, and commercial roles, adjusting the content to ensure audience understanding

• A passion for onboarding clients for success, including working directly with clients and designing and optimizing processes
• Shown ability to lead and work on large/sophisticated system deployment projects in a team environment
• Strong interpersonal skills
• Values people, ethics, dedication, fun and an engaging culture
• Strong analytical and organizational skills
• Ability to handle several sophisticated projects at the same time with high degrees of variation and uncertainty

Base pay range: $68.00/hr - $68.93/hr

The typical base pay for this role across the U.S. is: $68.00 - $68.93/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience.

Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.

Sick leave and mobile phone reimbursement provided based on state or local law.