Business Solution Architect; Operations

Journey Team is looking for a Solution Architect specializing in Dynamics 365 Business Central Operations to work within our ERP & AI Practice overseeing and executing successful customer implementations of D365 Business Central. In this role you will gather business requirements, oversee projects, collaborate with technical and functional colleagues, and ultimately, deliver excellent Business Central solutions to our customers.

At Journey Team, people are at the center of everything we do. Our purpose as a company is to help others effectively use technology to create a positive, lasting impact on the world. With 30 years of technology experience, we are 100% focused on delivering Microsoft business applications and technologies that empower organizations to reach new heights of business success. We deeply understand the transformative value of Microsoft solutions and are dedicated to helping our customers unlock their full potential.

Our experienced team specializes in driving success across Dynamics 365, Microsoft 365, AI and Copilot, Azure, and modern data solutions—all leveraging Microsoft's comprehensive security platform.

• A Caring Mindset
• Exceptional Performance
• Being One Team
• Making & Keeping Commitments
• Taking Ownership
• Effective Communication
• A Growth Mindset

The Solution Architect provides functional and technical leadership across all phases of customer engagement, with a primary focus on the supply chain and manufacturing capabilities of Microsoft Dynamics 365 Business Central. This role designs end-to-end processes across modules, leads workshops and solution roadmaps, evaluates business and technical trade-offs, and guides customers and delivery teams from discovery and design through implementation, adoption, and ongoing operation.

• Manage assignments that are of a dynamic nature, projects which will require broad industry and technical knowledge of D365 Business Central, specifically Warehousing, Shipping, and Manufacturing functionality.
• Operating with exceptional analytical and organizational skills while exhibiting expert execution of functional and technical project plans throughout complex implementation of business data transformation projects.
• Ensure solutions leverage industry best practices, meet Journey Team standards, and are designed for performance and supportability.
• Field and answer both feature and functional customer questions and conduct in-depth application research.
• Translate requirements from functional to technical and vice versa between technical and business groups for system usage, requirements, and gaps.
• Conduct business analysis, requirements-gathering workshops, process mapping sessions, and Joint Application Design workshops to define acceptable solution designs.
• Configure and support Dynamics 365 ERP solutions according to customer business processes and requirements, including integration design with third-party systems.
• Prepare business test cases and system test plans, conduct system test cycles, lead user training, and provide post-go-live support.
• Create design, release, and support documentation; examples would be Functional Requirements, Functional Designs, Gap documentation.
• Continual learning and awareness of modern trends and directions for D365 Business Central Operations capabilities.
• Travel when required, likely once or twice a quarter.

• Bachelor’s degree or equivalent consulting experience, with 5+ years of related experience and specialization in Microsoft Dynamics 365 Business Central (NAV) Operations, especially implementing these systems within a business (whether as an end user or a consultant).
• Strong alignment with Journey Team values, including a demonstrated ability to…