Manager - NAM Compliance

Description

The North America (NAM) Compliance Manager is responsible for the overall success of the NAM Compliance initiatives as well as assigned compliance projects under the direction of the Global Compliance Director. The NAM Compliance Manager oversees all NAM compliance matters and processes and manages all NAM Compliance personnel.

NAM Compliance Specialists

• In collaboration with the Training and Education Manager, provides ongoing training and education to NAM Compliance employees regarding policies and procedures, Standard Operating Procedures (SOPs), work instructions, regulatory requirements, enforcement standards, systems, and departmental processes.
• Ensures changes to policies, procedures, SOPs, and compliance expectations are effectively communicated, understood, and implemented by the NAM Compliance team.
• Provides day-to-day leadership, coaching, direction, and support to NAM Compliance employees.
• Conducts regular team meetings and individual check‑ins to communicate priorities, address operational issues, review performance, and promote team alignment.
• Monitors employee workload, engagement, performance, and effectiveness and adjusts assignments and priorities as necessary to maintain an effective and productive work environment.
• Identifies individual and team development opportunities and provides timely, constructive coaching and feedback.
• Partners with employees to establish development goals and plans that support continued professional growth, expanded capabilities, and departmental succession planning.
• Promotes a culture of accountability, collaboration, inclusion, continuous improvement, and purpose while maintaining focus on departmental and company objectives.
• Completes required company training and ensures adherence to established company policies, procedures, and management expectations.

• Provides day-to-day management and operational oversight of the NAM Compliance team, including a team of approximately 6–8 employees.
• Maintains responsibility for the effective execution of NAM Compliance operations, escalating significant risks, trends, resource needs, and policy matters to the Global Compliance Director as appropriate.
• Establishes team priorities, assigns work, monitors workloads, and reallocates resources to support timely and consistent completion of compliance responsibilities.
• Monitors employee attendance, schedule adherence, availability, productivity, case volume, case aging, and other established performance expectations.
• Provides timely feedback regarding performance and addresses performance concerns in coordination with the Global Compliance Director and Human Resources.
• Reviews and approves employee timesheets, time‑off requests, and other workforce‑management matters consistent with company policies.
• Partners with Human Resources and the Global Compliance Director regarding recruiting, interviewing, hiring, performance management, disciplinary actions, and other employment decisions.
• Provides guidance and support on complex, sensitive, or escalated compliance matters and assumes direct management of cases when appropriate.
• Ensures NAM Compliance activities are performed consistently with established global compliance standards, policies, SOPs, and approved enforcement practices.
• Serves as a primary compliance liaison for NAM Sales, Customer Service/Support, Marketing, Communications, and other internal departments.
• Builds effective working relationships with NAM field leadership while maintaining appropriate independence and consistency in the application of compliance standards.