Manager, Order Management

Draper, UT

Full time

R14866

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

in how we dream and innovate

to feedback, challenges and opportunities

for results and best in class outcomes

in future focused problem-solving

in execution and impact

The Manager, Order Management is responsible for leading and scaling the Order Management function, ensuring accurate, compliant, and efficient execution of the Quote-to-Cash (Q2C) process while driving operational excellence across the organization. This role provides strategic and people leadership, overseeing day-to-day operations while developing talent, optimizing processes, and enabling business growth.

The Manager will partner closely with Sales, Finance, Legal, Revenue, Operations, and Customer Success leaders to implement scalable solutions, improve customer experience, and drive continuous process transformation. This role is expected to influence cross-functional initiatives, leverage automation opportunities, and establish a high-performing team culture focused on accountability, innovation, and business outcomes.

This is a hybrid role based in our Draper, UT office 4 days a week.

• Lead, coach, and develop a team of Order Management professionals and supervisors, fostering a culture of accountability, collaboration, and continuous improvement
• Build organizational capability through talent development, succession planning, performance management, and employee engagement initiatives
• Establish clear goals, performance expectations, and development plans aligned to departmental and company objectives
• Drive workforce planning and organizational readiness to support business growth and evolving operational requirements

• Own end-to-end Order Management operations, ensuring high levels of accuracy, compliance, productivity, and customer satisfaction
• Ensure timely processing of orders while maintaining adherence to company policies, contractual obligations, and critical business deadlines, including month-end and quarter-end closes
• Serve as a senior escalation point for complex order, contract, revenue, and fulfillment issues requiring cross-functional coordination and executive visibility
• Maintain strong internal controls, audit readiness, SOX compliance, and adherence to regulatory and corporate governance requirements

• Identify and lead initiatives that improve efficiency, scalability, automation, and operational effectiveness across the Q2C lifecycle
• Partner with business and technology teams to implement system enhancements and drive adoption of best-in-class Order Management processes
• Champion continuous improvement methodologies and leverage data-driven insights to eliminate bottlenecks and enhance operational performance
• Evaluate existing workflows and organizational structures to ensure alignment with business priorities and growth objectives

• Build strong partnerships with Sales, Finance, Revenue, Legal, Customer Success, and Operations leaders to resolve challenges and deliver business outcomes
• Influence strategic decisions affecting Order Management and broader Q2C processes
• Represent the Order Management function in leadership forums, transformation programs, and business planning activities
• Support mergers, acquisitions, new product launches, geographic expansion, and other strategic company initiatives as required

• Establish, monitor, and report on key operational and business performance metrics
• Analyze trends, risks, and opportunities to proactively drive improvements in service levels, productivity, quality, and employee performance
• Develop executive-level reporting and recommendations to support decision-making and…