Director Of Operations

Holding Out HELP (HOH) is a nonprofit organization based in Draper, Utah that supports individuals from polygamous cultures as they work toward independence and self-sufficiency. The organization provides clients with essential resources, including food, clothing, housing, education, medical and dental care, and counseling. HOH offers a safe, supportive environment where people can rebuild their lives, access critical services, and develop practical skills.

Team members collaborate closely to deliver compassionate, individualized care and connect clients with community resources.

The Director of Operations (DOO) is responsible for the overall internal operations of Holding Out HELP. This position ensures that organizational systems, policies, personnel processes, grant requirements, facilities, contracts, risk management, and program operations are functioning effectively and in alignment with the organization’s mission and goals. The DOO provides operational leadership and oversight while working closely with the Executive Director, Administrative/Financial staff, Lead Case Manager, and other team members to ensure the organization can effectively support its growing client base.

• Reports to:
  
  Executive Director
• Revision Date: 10/24/2026
• Type of Position:
  Full-time
• Work Schedule:
  
  Monday through Thursday, approximately 32 hours per week
• Salary: $55,000 annually
• Position Classification:
  Exempt (not eligible for overtime) / Hourly (eligible for overtime)

• Oversee day-to-day organizational operations and ensure effective internal systems and workflows
• Develop, implement, and maintain organizational policies, procedures, and operational systems
• Identify operational needs and recommend improvements as the organization continues to grow
• Ensure appropriate communication and coordination between departments and locations
• Support the Executive Director in strategic planning and organizational development

• Oversee HR systems, personnel files, onboarding, offboarding, policies, and compliance
• Ensure staff processes are consistent with organizational policies and applicable employment requirements
• Support supervisors with employee-related concerns, documentation, and performance processes
• Coordinate with the appropriate financial/administrative staff regarding payroll information and approvals

• Supervise and support the Lead Case Manager
• Provide oversight of case management systems, processes, documentation, and service delivery
• Ensure case managers have the resources, training, and support necessary to effectively serve clients
• Monitor program capacity, caseloads, and operational needs across locations
• Help ensure consistent standards of client care and documentation

• Oversee organizational financial systems and internal controls without performing the day-to-day bookkeeping functions
• Work closely with the designated financial staff member responsible for bookkeeping, payroll processing, deposits, bank deposits, reconciliations, and other routine financial transactions
• Review financial information and budget reports with the Executive Director and appropriate staff
• Help monitor organizational spending, budgets, grant expenditures, and financial controls
• Coordinate with the contracted CPA for audits, tax filings, and other CPA-level financial matters
• Ensure appropriate separation of financial duties and internal controls
• Oversee grant compliance systems and ensure required documentation, reporting, and deadlines are maintained
• Coordinate with staff responsible for collecting program data and financial information needed for grant reporting
• Monitor grant requirements and ensure programs are operating within approved grant guidelines
• Work with the Executive Director and grant staff to identify compliance concerns and corrective actions
• Oversee organizational contracts, vendor relationships, insurance, facilities, and property-related needs
• Ensure contracts and required documentation are current and properly maintained
• Coordinate facility maintenance, safety, security, and operational needs
• Assist with risk management and ensure appropriate organizational safeguards are in place
• Provide operational oversight of the volunteer program, ensuring the program is functioning effectively and supporting organizational needs
• The DOO does not directly manage volunteer recruitment, applications, or vetting
• Case…