NAM Compliance Team Lead

The Brand Partner North America (NAM) Team Lead is a senior-level individual contributor who serves as a subject matter expert and operational leader for the NAM Brand Partner team. This role supports the Manager by providing day-to-day guidance, mentoring team members, promoting operational consistency, and helping drive team performance and partner success.

The Team Lead acts as a resource for team members, assists with complex partner issues and escalations, and plays a key role in monitoring Brand Partner activities for compliance with company policies and applicable regulations. This position is responsible for identifying, documenting, and reporting illegal or non-compliant product claims and trends to management while supporting initiatives that promote compliant business practices.

This position has supervisory responsibilities.

• Serve as the first point of contact for team members seeking guidance on processes, policies, systems, and partner-related issues.
• Assist the Manager in mentoring, coaching, and developing NAM team members to support individual and team success.
• Provide ongoing support and answers to team questions, helping ensure consistency in decision-making and execution across the team.
• Support onboarding and training new team members.
• Share best practices and identify opportunities to improve team effectiveness, efficiency, and service levels.
• Lead by example through professionalism, accountability, and adherence to company values and policies.

• Manage and support Brand Partner relationships while delivering a high level of service and engagement.
• Assist with escalated Brand Partner inquiries and complex issue resolution.
• Collaborate with cross-functional partners to address operational challenges and improve the Brand Partner experience.
• Support implementation of departmental initiatives, projects, and process improvements.

• Monitor Brand Partner communications, marketing materials, websites, social media content, and other promotional activities for compliance with company policies and regulatory requirements.
• Identify, document, and track illegal, misleading, unsubstantiated, or otherwise non-compliant product claims.
• Escalate compliance concerns to management in a timely manner and provide supporting documentation as needed.
• Prepare recurring reports, summaries, and trend analyses regarding compliance violations and emerging risks for leadership review.
• Partner with Compliance, Legal, and other internal stakeholders to support investigations, corrective actions, and educational outreach.
• Assist in developing training materials and communications that reinforce compliant marketing and product claim practices.

• Assist the Manager with workflow coordination, prioritization, and team support activities.
• Monitor team trends and provide insights that support operational decision-making.
• Maintain accurate records and documentation related to partner interactions, compliance reviews, and team initiatives.
• Support departmental reporting and performance tracking efforts.
• Participate in special projects and strategic initiatives as assigned.

• Proven success in the Brand Partner Specialist role or equivalent experience.
• Demonstrated expertise in Brand Partner support, policies, procedures, and systems.
• Strong leadership, mentoring, and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and work independently while supporting team objectives.

• Experience reviewing marketing content and product claims for compliance.
• Knowledge of direct selling industry regulations and advertising standards.
• Experience creating reports and analyzing operational or compliance trends.
• Demonstrated ability to coach, train, and support peers.

• Serves as a trusted resource and subject matter expert for the NAM team.
• Effectively supports team development through mentoring and coaching.
• Timely identification, escalation, and reporting of illegal or non-compliant product claims.
• Consistent contribution to operational efficiency, compliance, and partner satisfaction.
• Strong collaboration with leadership and cross-functional teams to achieve departmental goals.

While performing the…