Area Supervisor

Area Supervisor

Ross Stores, Inc. – Join our team to manage a specific area of the store and oversee general operations when serving as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a welcoming environment, ensuring merchandise presentation, cleanliness, and executing company operational processes.

Essential Functions Maintaining Safe & Secure Environments

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain high awareness on the sales floor; immediately correct or report unsafe conditions.
• Secure the building entrance/exit, EAS devices, cash office, armored carrier pick‑ups, and register area.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety – accident prevention, reporting, and emergency procedures.
• Test all fire alarm systems as scheduled; respond to after‑hours alarms when requested.

Customer Service

• Treat customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize associates via company programs.

Personal and Store Brand

• Represent and support the company brand at all times.
• Maintain a professional appearance per the dress code and ensure associates comply.
• Keep all areas clean, well‑maintained, and merchandised to standard; remove trash daily.

General Merchandising

• Ensure recovery, sizing, and markdowns meet standards; coach, assign tasks, and follow up.
• Receive merchandise truck and other inbound deliveries.
• Process all merchandise with urgency; maintain clean and organized stockrooms.
• Assist with floor moves, promotional signing, and re‑wraps.

Loss Prevention

• Follow the Loss Prevention Awareness Program; maintain a strong floor presence.
• Demonstrate integrity; safeguard confidential information and merchandise.
• Maintain the PVM system and conduct “Code 50” package inspections.

Front End Supervision and Operations

• Execute company best practices; minimize steps and extra touches.
• Control pace, energy, and presence; manage line to reduce wait time.
• Train and coach associates on registers, shortage control, etc.
• Manage break schedule and ensure equipment is functional.
• Teach “Scan and Bag” best practice; ensure salability of merchandise.

Fitting Rooms

• Maintain cleanliness and audit garment tags.
• Ensure compliance for go‑backs; all returned merchandise must be ticketed, scanned, and tagged.

Administrative Duties

• Cash pulls and bank deposits per policy.
• Handle front end controls; adhere to refund approval, register procedures, and payroll administration.
• Other duties as assigned by the store manager.

Competencies

• Manages work processes
• Business acumen
• Plan, align and prioritize
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability and execution

Qualifications and Special Skills

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculations common in retail.
• Availability to work evenings and weekends.

Physical Requirements / ADA

• Use all store equipment, including PDTs, registers, and PC.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 lbs.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)

Disclaimer

This job description summarizes primary duties and responsibilities. It is not exhaustive; duties may change at management’s discretion.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.

#J-18808-Ljbffr