Shift supervisor, Retail

Summary Description

The Shift Supervisor is responsible for all facets of the operation for the assigned shift of a Papa Murphy’s store while continually promoting a culture that embraces the company’s core values of Quality, Service, Integrity, and Team Work.

• Exhibit readiness to take responsibility of a shift by wearing a clean and wrinkle-free, uniform and showing up at the assigned time.
• Ensure all team members are in uniform, clocked in, and at assigned work stations at assigned time.
• Perform a walk-through of the store to ensure that the store is clean, ready, stocked, etc. for business using the “Pre-Rush” Checklist.
• Supervise and work with team members to ensure that the store operates with proper guest service, product quality, food handling, sanitation, safety, and security guidelines.
• Accountable for all cash handling and ensure funds are properly secured.
• Ensure proper labor laws are adhered to including schedules and breaks.
• Complete all opening and closing duties and all appropriate checklists.
• Complete accurate shift and daily paperwork using the POS system.
• Maintain adequate prepped product for the shift and if product is not available, make sure product is available including but not limited to proofed crusts.
• Handle emergencies, guest complaints, equipment problems, product shortage, and team member problems as per the company standards and procedures.
• Communicate any shift problems to immediate supervisor.
• Train and develop team members on assigned shift as directed by immediate supervisor.
• Travel to the bank to make deposits, pick up change, and deposit slips.
• Supervise and operate the store independently if needed in the absence of the Store Manager for prolonged periods of time (e.g. vacations).

• Education:
  • High school diploma or equivalent preferred but not required.
• Experience:
  • At least six months experience in QSR environment. Previous experience at the crew member position.
• Degrees, Licensure, and/or Certification:
  • Food Handlers Card and/or Serve Safe Certified preferred but not required.
• Knowledge, Skills, and Abilities:
  • Ability to communicate effectively.
  • Ability to read and apply fundamental math skills.
  • Build and maintain positive relationships with supervisors, co-workers and guests.
  • Demonstrate good written and oral communication skills.
  • Demonstrate excellent customer service skills.
  • Ability to manage various difficult or emotional customer situations.
  • Basic computer skills, including MS Word, Excel, Outlook, and POS.
  • Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.

Other requirements:

• Regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• Occasionally required to bend and stoop, kneel or crouch.
• Must be able to perform cleaning duties such as wiping tables and equipment, sweeping and mopping.
• Must be able to lift and/or move up to 30 pounds.
• Maintain punctual and regular attendance at work.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.