Phone Skills Trainer

About

Phone Skills Trainer role at NEOGOV
. Join us as an onsite position in Draper, Utah, Monday to Friday. NEOGOV is a fast‑growing SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to manage their employee and officer lifecycle, streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and foster an entrepreneurial environment where innovation is encouraged and rewarded.

• Develop and deliver interactive phone communication and discovery call training programs.
• Use call recordings and data to identify coaching opportunities and trends.
• Run hands‑on roleplays, live coaching sessions, and certification programs.
• Collaborate with leadership to reinforce best practices across the sales org.
• Maintain and update call playbooks, voicemail frameworks, and objection‑handling guides.
• Measure program success through call metrics, conversion rates, and rep feedback.
• Travel to Draper, UT office 4x per year for meetings (if you're not within commutable distance to Draper.)

• 3+ years in sales training, enablement, or sales leadership
• Expertise in consultative or value-based selling frameworks (e.g., MEDDPICC or similar).
• Deep understanding of modern sales communication and qualification techniques
• A knack for creating engaging, high‑energy learning experiences
• Strong presence on the phone — you can model what great sounds like

Your training doesn’t just sound good — it shows up in improved connect rates, stronger discovery calls, and confident conversations that move deals forward.

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full‑time employees effective Day 1
• Generous PTO to support work‑life balance
• 401K Matching
• 12‑week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non‑merit factors.

Mid‑Senior level

Full‑time

Human Resources

Software Development