Full Stack Engineer, AI Prototyping

Seek Well is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR - one of the world’s largest and most successful private equity investment companies.

We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

We're building toward a future where every customer interaction with vision care is seamless, informed, and genuinely personal. Our design and product teams are early in building the systems that make that possible, and AI is core to how we're getting there.

The CX Incubator exists to rapidly build and test new concepts for our mobile app before larger investments are made. We're looking for a hands-onFull Stack Engineer focused on AI prototyping who combines strong software engineering, deep frontend experience, experience applying AI technologies, and strong product and design instincts to turn ambitious customer experience ideas into functional, testable prototypes.

You’ll work alongside a marketer and designer to take concepts from ideation to realistic, testable simulations and prototypes. You’ll also help build and evolve our React/Next.js prototyping platform, which enables non-technical partners to rapidly create and experiment with app experiences. You’ll build customer-facing experiences that apply and integrate existing AI technologies, including conversational AI, content decisioning, recommendations, personalization, generative experiences, and voice interactions.

You’ll use AI-native development tools and workflows to move quickly from idea to working simulations and prototypes. This role isn't simply about using AI to code faster; it's about understanding, evaluating, and applying AI technologies to solve real customer problems and independently figuring out how to turn early concepts into working POCs. The goal is to prove out the customer experience and the technology behind it—not to build the final production-ready solution.

This is a role for a builder who is comfortable with ambiguity, enjoys creating working solutions quickly, and learns through experimentation.

• Turn ideas, customer problems, and hypotheses into functional, testable prototypes across web and mobile experiences.
• Help build and evolve our React/Next.js prototyping platform, including reusable components and integrations that enable rapid experimentation.
• Build AI-powered experiences using LLMs, existing AI models and services, APIs, customer and product data, and modern web and mobile technologies.
• Research, evaluate, and prototype with AI models, services, and capabilities to determine the right approach for customer use cases such as content and intelligent decisioning, recommendations, personalization, generative content, conversational AI, and voice experiences.
• Independently determine the technical approach needed to take loosely defined AI-powered concepts from idea to a functional, testable POC.
• Create realistic customer simulations that can be tested with internal and external audiences.
• Explore how to ground, guide, and evaluate AI experiences using customer profile data, customer context, and human-defined guardrails.
• Connect prototypes to content libraries, AI SDKs, APIs, data sources, and staging systems.
• Explore AI-forward design systems and guardrails that help generated experiences and agents stay within defined UX, brand, content, and interaction guidelines.
• Use AI-native…