Service Advisor

We are recruiting for a Service Advisor to join our client's established team in Brentwood, Essex, supporting the day-to-day running of the service department while delivering an exceptional experience for every customer.

• Competitive basic salary up to £35,000depending on experience
• Achievable OTE of £38,000
• Bonus opportunity to reward your performance
• Monday to Friday working pattern, 8am to 6pm
• Supportive working environment within a well-run service team

• Manage customer service enquiries and act as the main point of contact throughout the service process
• Accurately book in vehicles, record requirements and ensure jobs are clearly planned for the workshop
• Provide helpful updates on progress, timelines and any recommended work
• Build strong relationships with customers to encourage repeat business and referrals
• Ensure all documentation is completed correctly and in line with dealership standards
• Support the service department with effective scheduling and communication

• Previous experience as a Service Advisor within a franchised dealer, independent or similar workshop setting
• Strong customer service skills with the confidence to manage expectations
• Good organisational ability and attention to detail
• Clear communication skills and the ability to work well with technicians and management
• Ability to upsell or recommend additional services in a professional and helpful manner
• Relevant experience in a service administration role is essential

If you are looking for a rewarding Service Advisor role with Monday to Friday hours and realistic earning potential, this is a great opportunity to take the next step.