Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Administrator

Closing date: 13 July 2026.

Are you an excellent communicator with a passion for healthcare? We seek an enthusiastic Administrator to be part of our Neighbourhood Mental Health team in Droitwich.

This role is 37.5 hours a week. Processes are in place to support flexible working requests.

In this important role you'll use your knowledge, experience and expertise to provide essential support to our hard‑working Clinical Team as well as the other members of the vital administration team.

You will be a strong communicator supporting a wide range of people including patients and healthcare professionals. You will be responsive and adapt to the needs of the service, and be sure that your hard work will make a difference to our patients and service users everyday.

Comprehensive induction and local orientation plus a wide range of opportunities for you to develop your skills and experience with support from the wider team.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have present right to work in the UK. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

A typical day as an Administrator may involve:

• Maintaining patient records effectively and accurately.
• Minute professional meetings.
• General office duties such as typing, scanning, photocopying, printing.
• Scheduling appointments/meetings.
• Handling correspondence ingoing/outgoing mail.
• Handling queries over the phone and face to face from staff, patients, and external agencies.
• Looking after a shared email inbox.
• Assisting the team with various administrative tasks.

Herefordshire and Worcestershire Health and Care NHS Trust is working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work‑life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust's understanding of where you gained interest in working for the Trust.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

• Previous NHS experience.
• Minute taking experience.

• Ability to challenge poor behaviour and be a positive role model.
• Manage own workload and work independently as well as part of a team.
• Positive attitude with the ability to act on feedback positively.
• Ability to praise and be supportive to others.
• Ability to communicate effectively in English in both written and verbal formats.
• Numerate.
• Advanced keyboard skills touch typing.
• Confident telephone manner.
• Accuracy and attention to detail.
• Good organisation skills.
• Able to demonstrate the ability to use initiative effectively.
• Minute taking skills.

• Educated to vocational Level 3 in Business Administration, otherwise
• Educated to vocational Level 2 with NHS administrative experience and will be expected to undertake the relevant Level 3 qualification on appointment to post.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

• Knowledge of a range of…