Service Coordinator

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as datacenters, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Password Services Air Conditioning LTD, under Johnson Controls, operates in Droitwich, providing innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC and air conditioning systems.

• Competitive salary
• Paid Annual Leave - 25 days (Holiday buy back option available).
• Comprehensive benefits package
  - Pension & Life Assurance.
• Phone, Laptop & Equipment provided.
• 40 Hour week
  - Monday to Friday
• Encouraging, developmental & collaborative team environment
• Dedication to safety through our Zero Harm policy

As a Service Coordinator based at our Droitwich office, you will be responsible for one of our main customer contracts, working alongside another coordinator to ensure all requirements are met. You will handle day-to-day administration and operational activities, including managing customer queries and requests via telephone, ordering supplies, managing vendors, processing invoices, and other general administrative tasks using Simpro software and Sage 200.

You will liaise with the Office Scheduler to prioritise customer call-outs and access client SAP systems to view upcoming maintenance tasks prior to uploading service reports and closing tasks to meet client KPIs.

• Report to the Office Manager/Scheduler.
• Operate client SAP systems to interact with Simpro.
• Manage customer enquiries.
• Process invoices and assist with AR & AP enquiries, order supplies, and manage vendors.
• Support administrative tasks across the operational team.

• Someone who is organised & can prioritise tasks
• Experience with Microsoft Office suite & with ordering & invoicing systems
• Excellent communication skills both verbally and written
• Ability to work independently & also as part of a wider team
• Experience building & maintaining relationships with Clients, Engineers, Vendors, etc.
• Previous experience in an administration role is desired
• Previous experience of Simpro and Sage 200 operating systems is desired
• SC Clearance is required for site access; this will be actioned prior to initial start date.