Customer Accounts Administrator

Immediate Start, Temporary, Customer Accounts Administrator, Droitwich, Full time, Hybrid, £25k

Your new company

Hays are pleased to be working with this growing Droitwich organisation who are on the lookout for the right candidate to join them and start immediately.

Your new role

Preparing and issuing customer contracts to enable the start of billing

Supporting a seamless customer journey, including the creation of tailored payment schedules

Responding promptly to customer enquiries and maintaining accurate records in Salesforce

Collaborating with internal departments to resolve customer issues efficiently and courteously

Managing cancellations, updating customer accounts, and generating final invoices

Handling refund requests and maintaining clear communication with customers

Processing promotional offers by verifying customer eligibility and updating internal systems

Assessing and processing buyout eligibility for new customers

Assisting the Credit Controller with payment chasing and arranging payment plans when required

Providing support across other departmental tasks as needed

Addressing issues proactively and in alignment with company values

Updating customer accounts in compliance with GDPR requirements

Taking payments over the phone and ensuring accounts are updated accurately

What you'll need to succeed
This is a customer-facing role, so you will display good customer service skills, by being professional and a clear communicator dealing with customer account queries via phone/email. You will be required to work as a team and collaborate with other departments to ensure queries are resolved fast and efficiently. The ideal candidate will have experience within a similar position, and be able to demonstrate an understanding of the role.

You will also be required to log accurate notes within Salesforce, so good IT skills are essential.
What you'll get in return

Hybrid work with 2 days in the office per week (once training has been completed).

Free parking on site

Friendly team environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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