Customer Service Operative

Customer Service Operative (Maternity Cover - Temporary)
Location:
Droitwich (own transport required)
Pay: £12.95 per hour (£26,935 pro rata)
Hours:
Monday-Friday, 08:30-17:30 (40 hours per week)

We are currently recruiting for a Customer Service Operative to join a busy Customer Services team on a full‑time temporary basis to cover maternity leave.

This is an excellent opportunity to join a small, friendly, and fast‑paced office environment, where you will play a key role in supporting customer accounts and ensuring smooth day‑to‑day operations.

Reporting to the Customer Service Manager, you will be responsible for a range of customer service and administrative duties, including:

• Managing and supporting a number of dedicated customer accounts
• Communicating effectively with customers, colleagues, and hauliers via phone, email, and face‑to‑face
• Processing customer data and documentation accurately and in a timely manner
• Investigating and resolving customer queries and discrepancies
• Maintaining accurate records and supporting stock control processes
• Assisting with general office administration tasks
• Providing occasional support to the Goods‑In department and covering other accounts when required

You will play a key role in ensuring a high standard of customer service while contributing to the overall efficiency of the department.

We are looking for a professional and reliable individual who:

• Has previous experience in customer service or a similar administrative/public‑facing role
• Is confident communicating with a wide range of people
• Has strong attention to detail and works accurately under pressure
• Is IT literate, with good knowledge of Microsoft Office (especially Excel)
• Has a positive attitude and can work effectively as part of a team
• Has a good telephone manner and strong organisational skills

Previous experience in a busy office or logistics/stock control environment would be advantageous.

• Full training will be provided
• Immediate start available to allow a handover period before maternity leave begins (end of May)
• Expected duration is approximately 11 months, with some flexibility depending on business needs
• Due to the rural location, candidates must have their own transport

If you are a motivated individual looking for a varied customer service role within a supportive team, we would love to hear from you.