Customer Service Co-Ordinator

Customer Service Coordinator

Location:
Droitwich
Salary: £14.61 per hour | £30,000 per annum
Hours:
40 hours per week, Monday to Friday, with occasional weekend working
Contract:
Permanent, Full-Time

We are looking for a motivated and customer-focused Customer Service Coordinator to join our busy warehouse and transport operation in Droitwich
. This is a fantastic opportunity for someone who enjoys building strong customer relationships, solving problems, and working in a fast-paced logistics environment.

As the first point of contact for our customers, you will play a key role in ensuring the smooth receipt, storage, movement, and distribution of stock while delivering an outstanding customer experience.

• Manage customer orders, ensuring quantity accuracy and communicating delivery timelines with depot staff.
• Act as the first point of contact for customer and supplier enquiries.
• Investigate and resolve customer complaints, escalating issues where appropriate.
• Build and maintain strong relationships with customers and suppliers.
• Ensure customer requirements are processed accurately, efficiently and within agreed timescales.
• Support continuous improvement initiatives to enhance customer experience and operational performance.
• Maintain accurate records and update internal systems and reports.
• Produce customer KPI reports and performance data.
• Collate accurate information to prepare customer invoices.
• Work closely with warehouse and transport teams to ensure excellent service delivery.
• Promote and maintain a safe working environment in line with company Health & Safety policies.

We're looking for someone who has:

• Excellent communication and customer service skills, with the ability to build rapport and demonstrate empathy.
• Previous experience in a customer service, logistics, transport or warehouse administration role.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise workload and work effectively under pressure.
• Confidence using Microsoft Office and internal business systems.
• A proactive approach to problem-solving and continuous improvement.
• A positive attitude and the ability to work both independently and as part of a team.

• Competitive salary of £14.61 per hour (£30,000 per annum).
• 40-hour working week, Monday to Friday, with occasional weekend working.
• Ongoing training and career development opportunities.
• Supportive, friendly team environment.
• Opportunity to join a growing and successful business where your contribution is valued.