Administrator, Healthcare Administration, Healthcare

Herefordshire and Worcestershire Health and Care NHS Trust Administrator

The closing date is 11 March 2026

Are you looking for an opportunity to work in NHS administration in a busy Wheelchair Service? If so, then this role could be for you.

The Wheelchair Service supplies wheelchairs to people with disabilities, to help develop their full potential and maintain their health and independence. We are currently looking to fill a vacancy within the team, with a highly motivated, well‑organised person who is committed to maintaining this high‑quality service.

An exciting opportunity has arisen for an enthusiastic individual to join our well‑established team. Covering our core operating hours (8am–4pm, Mon‑Fri) with a mix of office and home‑working, duties will include processing and ordering prescribed equipment, arranging deliveries/collections, supporting clinical work, and dealing with telephone and personal callers to the service.

In return, we will provide you with resources to develop and progress a long‑term career as well as flexibility, continual professional development, and a wide range of wellbeing support. If you would like to informally discuss if this is the right role for you, get in touch with the Recruiting Manager who can be found on the top right‑hand side of the advert.

Full time – part time considered.

Please note the Trust is unable to provide sponsorship for this role; to apply you must have current right to work in the UK status. If you are employed on an acceptable time‑limited visa, there is no guarantee of sponsorship at point of expiry.

The role will involve a variety of administrative tasks as set out in the job description. Responsibilities include maintaining full computer records as required and updating inspection dates on all issued wheelchairs; ordering wheelchairs, parts and accessories to meet the needs of the clients, ensuring contract prices are used or quotes are obtained by liaison with contractors as and when necessary;

monitoring and resolving any problems within the supply chain that may affect clients receiving their equipment in a timely manner; ensuring all equipment is delivered fully charged if needed and with the relevant paperwork to the clients without delay; and booking all clinics, including special seating clinics and home visits, ensuring full utilisation of therapy time.

We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (over 4,500) provide services for people of all ages, experiencing both physical and/or mental health conditions across more than 100 sites.

We will support you to thrive; offer flexible working options for a great work‑life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data – As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust’s understanding of where you gained interest in working for the Trust.

Undertake administration duties that are specific to the role. Answer or deal with both face‑to‑face and telephone enquiries in a tactful and professional manner, recording any messages efficiently and passing them to the relevant individual in an appropriate and timely manner. Liaise and interact with service users, clinical referrers, suppliers and senior managers, as and when required. Communicate…