Family Support Worker

Location: Droitwich
Family Support Worker

Salary: £28,000

Location:

Birmingham (Residential Family Assessment Setting)

Shifts:

13 shifts over 4 weeks (6 nights / 7 days), incl. alternate weekends

About the Home Setting

This role is based in a beautiful 8-apartment residential family assessment service. Each family lives in their own fully self-contained apartment, creating a safe, homely and dignified environment. The service supports families referred by local authorities across Birmingham, Worcester, Hereford and Somerset.

Who You'll Be Supporting (Clients)

You will work directly with:

New parents needing guidance and support
Families with older children where additional parenting capacity support is required
Families experiencing challenges such as:
Substance misuse
Mental health difficulties
Domestic abuse
Low parenting confidence / first-time parenting support

Families stay for 16-week placements, during which you help them develop routines, confidence and long-term independence.

Role Overview

As a Family Support Worker, you will work within the residential home to:

Support parents with daily routines, feeding, hygiene, safety and bonding
Observe parenting practices and provide strengths-based guidance
Help families adjust, settle and feel safe in the home environment
Maintain safeguarding standards and escalate concerns appropriately
Build positive relationships while maintaining professional boundaries
Work collaboratively with social workers and multi-agency partners
Promote independence to prepare families to transition back into the community Requirements

NVQ Level 3 (or willingness to complete it)
Strong transferable skills from care, education, housing, early years, community or support backgrounds
Empathy, resilience, calm approach and excellent communication skills
Ability to work long day shifts (8am-8:30pm) and waking nights (8pm-8:30am)
Availability for every other weekend Benefits

£28,000 salary
Private healthcare
25 days holiday + bank holidays
Birthday off
Employee Assistance Programme
Free parking
Electric charging points
Pool car available for supporting families

Interview & Submission Process

Multiple CVs can be submitted via one email
Interviews arranged within 72 hours of CV submission
Face-to-face interview at the home with Q&A session